Career Opportunities

POSITION:                 MEMBER SERVICE REPRESENTATIVE I

REPORTS TO:          VP MEMBER EXPERIENCE

FLSA STATUS:         NONEXEMPT

JOB SUMMARY:

Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.

ESSENTIAL JOB FUNCTIONS:

1. Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
2. Accurately balance assigned cash drawer and posted transactions. Secure cash and checks daily.
3. Verify member’s identity and handle requests, or refer to appropriate department.
4. Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
5. Complete requests by conducting minor maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
6. Assist with preparing cash and coin orders for shipment/delivery.
7. Possess a thorough knowledge and understanding of the credit union’s products and services as well as the credit union’s policies and procedures.
8. Have the ability to cross-sell and refer various products and services to members.
9. Answer member phone calls within three rings.
10. Assist with auditing of cash drawers and vault as requested.
11. Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
12. Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
13. Attend meetings and training sessions as required.
14. Perform other duties and responsibilities as required or assigned.

QUALIFICATION REQUIRED:

1.            High School diploma or equivalent.

2.            Cash handling and customer service experience.

3.            Working knowledge of computer software programs.

4.            Ability to cross sell and develop relationships with members.

POSITION:               FINANCIAL SERVICE REPRESENTATIVE           

REPORTS TO:           VP LENDING 

FLSA STATUS:         NON-EXEMPT

JOB SUMMARY:

Individual must present a professional image at all times. Proactively markets the credit union’s products and services in order to improve the financial well being of our members. Actively coach’s branch staff in utilizing needs-based selling approach that builds member trust and loyalty. Generates, processes, and closes loan applications. Opens membership accounts and offers products and services. Cross-sells credit union products and services. Continually seeks ways to improve branch sales and productivity to meet established goals. Responsible for keeping informed of the achievements of the branch regarding sales and service objectives. Maintains a working knowledge of the credit union’s Loan and Operation products including policies, procedures, rates, and documentation requirements.

ESSENTIAL JOB FUNCTIONS:

1. Act as the primary point of contact at the credit union for new consumer loan applications and new membership applications.
2. Assist the Member Service Managers (MSMs) with account maintenance areas such as draft or sub-share accounts, fraud cases, powers of attorney, trust and estate accounts, etc.
3. Maintains current knowledge of the credit union’s products and services in order to proactively promote and cross sell items to members. Assists members with setting up and using the products or services.
4. Serves as point of contact for members regarding consumer loans and new accounts. Works with Financial Service Representatives and other departments to coordinate exceptional member service.
5. Receives consumer loan applications through all channels, verifies information as necessary, processes documents, and disburses loans to members.
6. Receives membership and account applications through all channels, verifies information, reviews eligibility, opens new accounts, and activity offers additional products and services.
7. Responsible for contacting members and potential members to create loans and cross sell products.
8. Provide accurate and complete consumer loan information to the Loan Underwriter in a timely manner.
9. Maintains high visibility within the branch by having consistent personal interaction with new and existing members.
10. Provides financial solutions through member engagement and product knowledge to potential and existing members.
11. Focuses to develop and expand member relationships and retention of members.
12. Actively coaches branch staff in utilizing a needs-based selling approach that builds member trust and loyalty.
13. Responsible for tracking and coaching branch staff in the achievement of sales and service objectives.
14. Continually seeks ways to improve branch sales to meet established goals.
15. Responsible for implementation of the credit union’s marketing of services and products, special promotions, and product enhancements within the branch environment.
16. Maintains confidentially with Credit Union policies/procedures and member information.
17. Maintains current knowledge of security and compliance as it relates to job functions and duties.
18. Attends assigned meetings, training sessions, and stays current on new processes and procedures.
19. Responsible to understand, monitor, and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
20. Performs all responsibilities in a professional manner, setting the highest possible standard for the Credit Union.
21. Attends meetings and training sessions as required.
22. Perform other duties and responsibilities as required or assigned.