Become a Part of Our Team
At AmeriChoice, we pride ourselves on building the best possible staff of energetic, hardworking, and dedicated individuals. Together, we can build the best possible team to best serve the needs of our members.
Full Time benefits include:
- Medical, Dental, Vision and Prescription Coverage
- Paid Time Off
- Paid Life Insurance
- Paid STD, LTD, and AD&D Insurance
- Flexible Spending Accounts
- Matched 401k/ROTH Plans
- Paid Holidays
We’re looking for energetic, dedicated individuals to join our team. View the career opportunities below and submit your resume along with salary requirements to humanresources@americhoice.org or fax it to (717)697-3713. EOE.
Member Service Representative- Full Time, Sporting Green
POSITION: MEMBER SERVICE REPRESENTATIVE I
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
- Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
- Accurately balance assigned cash drawer and posted transactions. Secure cash and checks daily.
- Verify member’s identity and handle requests, or refer to appropriate department.
- Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
- Complete requests by conducting minor maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
- Assist with preparing cash and coin orders for shipment/delivery.
- Possess a thorough knowledge and understanding of the credit union’s products and services as well as the credit union’s policies and procedures.
- Have the ability to cross-sell and refer various products and services to members.
- Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
- Answer member phone calls within three rings.
- Assist with auditing of cash drawers and vault as requested.
- Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
NON-ESSENTIAL JOB FUNCTIONS:
- Attend meetings and training sessions as required.
- Perform other duties and responsibilities as required or assigned.
QUALIFICATION REQUIRED:
High School diploma or equivalent. Cash handling and customer service experience. Working knowledge of computer software programs. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
– Ability to read and write.
– Ability to count and work with numbers and details effectively.
– Ability to effectively and efficiently communicate orally, in writing, and by phone.
– Ability to effectively work with members (friendliness, tact and diplomacy).
– Ability to work effectively with people.
– Ability to learn, apply and communicate knowledge of teller department policies and procedures.
– Ability to learn, apply knowledge and communicate credit union products and services.
– Ability to discern currency and coin.
– Ability to input and retrieve data from computer.
– Ability to use a calculator.
– Ability to use and learn office machines (i.e., copier, fax, terminals).
– Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
Member Service Representative- Full Time, Float
POSITION: MEMBER SERVICE REPRESENTATIVE I
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
- Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
- Accurately balance assigned cash drawer and posted transactions. Secure cash and checks daily.
- Verify member’s identity and handle requests, or refer to appropriate department.
- Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
- Complete requests by conducting minor maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
- Assist with preparing cash and coin orders for shipment/delivery.
- Possess a thorough knowledge and understanding of the credit union’s products and services as well as the credit union’s policies and procedures.
- Have the ability to cross-sell and refer various products and services to members.
- Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
- Answer member phone calls within three rings.
- Assist with auditing of cash drawers and vault as requested.
- Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
NON-ESSENTIAL JOB FUNCTIONS:
- Attend meetings and training sessions as required.
- Perform other duties and responsibilities as required or assigned.
QUALIFICATION REQUIRED:
High School diploma or equivalent. Cash handling and customer service experience. Working knowledge of computer software programs. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
– Ability to read and write.
– Ability to count and work with numbers and details effectively.
– Ability to effectively and efficiently communicate orally, in writing, and by phone.
– Ability to effectively work with members (friendliness, tact and diplomacy).
– Ability to work effectively with people.
– Ability to learn, apply and communicate knowledge of teller department policies and procedures.
– Ability to learn, apply knowledge and communicate credit union products and services.
– Ability to discern currency and coin.
– Ability to input and retrieve data from computer.
– Ability to use a calculator.
– Ability to use and learn office machines (i.e., copier, fax, terminals).
– Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
Member Service Representative- Part Time, East Pennsboro
POSITION: MEMBER SERVICE REPRESENTATIVE I
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
- Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
- Accurately balance assigned cash drawer and posted transactions. Secure cash and checks daily.
- Verify member’s identity and handle requests, or refer to appropriate department.
- Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
- Complete requests by conducting minor maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
- Assist with preparing cash and coin orders for shipment/delivery.
- Possess a thorough knowledge and understanding of the credit union’s products and services as well as the credit union’s policies and procedures.
- Have the ability to cross-sell and refer various products and services to members.
- Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
- Answer member phone calls within three rings.
- Assist with auditing of cash drawers and vault as requested.
- Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
NON-ESSENTIAL JOB FUNCTIONS:
- Attend meetings and training sessions as required.
- Perform other duties and responsibilities as required or assigned.
QUALIFICATION REQUIRED:
High School diploma or equivalent. Cash handling and customer service experience. Working knowledge of computer software programs. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
– Ability to read and write.
– Ability to count and work with numbers and details effectively.
– Ability to effectively and efficiently communicate orally, in writing, and by phone.
– Ability to effectively work with members (friendliness, tact and diplomacy).
– Ability to work effectively with people.
– Ability to learn, apply and communicate knowledge of teller department policies and procedures.
– Ability to learn, apply knowledge and communicate credit union products and services.
– Ability to discern currency and coin.
– Ability to input and retrieve data from computer.
– Ability to use a calculator.
– Ability to use and learn office machines (i.e., copier, fax, terminals).
– Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
IT Support Specialist
POSITION: IT Support Specialist
REPORTS TO: CIO
FLSA STATUS: Exempt
JOB SUMMARY: Under general supervision, and at the direction of the CIO and Senior System/Network Administrator, the IT Support Specialist maintains and troubleshoots AmeriChoice FCU computers and related resources, responds to user requests, and takes care of day-to-day computing needs. The IT Support Specialist provides support and services for credit union hardware, software, and networks, and assists AmeriChoice employees in day-to-day operations as needed. The IT Support Specialist will also assist with the planning and implementation of future IT infrastructure.
The IT Support Specialist adds and removes users from systems, addresses printer and peripherals problems, works with anti-virus, backup, and patch management software, rotates in replacement hardware, performs routine monitoring, and reports on network performance to the CIO and Senior System/Network Administrator, and supports projects involving infrastructure and OS/software upgrades.
ESSENTIAL JOB FUNCTIONS:
- Employee support for systems and networks
- Hardware and software installation, maintenance, and upgrades
- Troubleshooting and problem resolution for computers and networks
- Provide timely response to employee phone calls, emails, and trouble tickets
- Routine network administration and maintenance
- Adds, removes, and updates user permissions for various platforms
- Routine monitoring of system and network health
- Network and system documentation
- Maintains security of systems
- Maintain member confidentiality.
- Responsible to understand, monitor, and reporting activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
- Capable of handling a wide variety of activities and confidential matters with discretion.
- Ability to be flexible and adjust well to changing work assignments and environments.
- Shows initiative in all tasks, sharing new ideas, but also making decisions and changing course of action based on the needs of the business.
- Performs in a professional manner setting the highest possible standard for the Credit Union.
- Problem-solving and analytical thinking.
NON-ESSENTIAL JOB FUNCTIONS:
- Attend meetings and training sessions as required.
- Other duties as may be assigned by your supervisor.
QUALIFICATIONS REQUIRED:
- High school diploma or equivalent plus one or more years IT experience with PC hardware, local/wide area networks, and peripheral equipment.
- Knowledge and/or experience with Windows server and workstation OSes.
- General understanding of networking
- Ability to document processes and procedures to comply with regulations.
- Understanding of setup and support.
QUALIFICATIONS PREFERRED:
- General understanding of hosted anti-malware platforms.
- Working knowledge of AFCU policies, procedures, and service philosophy.
- CompTIA A+, Network+, or similar
- Active Directory
- Group Policy
- Conceptual understanding of Citrix XenCenter or VMware vSphere
- Knowledge of Symitar Episys
WORK ENVIRONMENT:
Job requires physical effort and creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, outside companies and vendors on a continual basis. This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.
Member Service Representative- Enola office, Full Time
POSITION: MEMBER SERVICE REPRESENTATIVE I
REPORTS TO: VICE PRESIDENT MEMBER EXPERIENCE
FLSA STATUS: NONEXEMPT
JOB SUMMARY:
Under general supervision, provides a variety of service functions directly to the members that include greeting members promptly and enthusiastically, accurately and efficiently handling a variety of teller transactions, and clearly explaining the features and benefits of our products and services.
ESSENTIAL JOB FUNCTIONS:
- Professional, efficient and courteous service to members in person or by telephone while maintaining member confidentiality.
- Accurately balance assigned cash drawer and posted transactions. Secure cash and checks daily.
- Verify member’s identity and handle requests, or refer to appropriate department.
- Accurately process deposits, transfers, withdrawals, loan payments and sell negotiable instruments.
- Complete requests by conducting minor maintenance to existing member’s accounts as well as process Visa credit card payments, issue Visa gift cards, complete member check orders and prepare stop payments.
- Assist with preparing cash and coin orders for shipment/delivery.
- Possess a thorough knowledge and understanding of the credit union’s products and services as well as the credit union’s policies and procedures.
- Have the ability to cross-sell and refer various products and services to members.
- Responsible to understand, monitor and report activity associated with department business objectives to assist the Credit Union’s compliance with the Bank Secrecy Act.
- Answer member phone calls within three rings.
- Assist with auditing of cash drawers and vault as requested.
- Performs in a professional manner setting the highest possible standard for the Credit Union while following “The AmeriChoice Way Standards of Service”.
NON-ESSENTIAL JOB FUNCTIONS:
- Attend meetings and training sessions as required.
- Perform other duties and responsibilities as required or assigned.
QUALIFICATION REQUIRED:
High School diploma or equivalent. Cash handling and customer service experience. Working knowledge of computer software programs. Ability to cross sell and develop relationships with members.
QUALIFICATIONS PREFERRED:
Previous experience as a teller.
KNOWLEDGE, SKILLS AND ABILITIES:
– Ability to read and write.
– Ability to count and work with numbers and details effectively.
– Ability to effectively and efficiently communicate orally, in writing, and by phone.
– Ability to effectively work with members (friendliness, tact and diplomacy).
– Ability to work effectively with people.
– Ability to learn, apply and communicate knowledge of teller department policies and procedures.
– Ability to learn, apply knowledge and communicate credit union products and services.
– Ability to discern currency and coin.
– Ability to input and retrieve data from computer.
– Ability to use a calculator.
– Ability to use and learn office machines (i.e., copier, fax, terminals).
– Ability to multi-task and prioritize work flow
WORK ENVIRONMENT:
Job requires little physical effort and is basically a desk assignment. Work creates moderate to heavy stress during certain periods. Job does not have specific volume and pace of work standards except that the job includes specific deadlines. Job requires extensive contact with managers, employees, and members on a continual basis. This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.
NOTICE:
This job description is not intended to be, nor should be construed as a contract for employment. AFCU makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what the credit union has defined this position to be.
AFCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. AFCU is an Equal Opportunity Employer.