JOB DESCRIPTION

 

POSITION:     SENIOR SYSTEM ADMINISTRATOR        REPORTS TO:          CIO

 

FLSA STATUS:         Exempt

 

JOB SUMMARY:  The senior systems administrator maintains and troubleshoots AmeriChoice FCU computer and related resources, responds to user requests and takes care of day to day computing needs.  The senior systems administrator also adds and removes users from systems, addresses printer and peripherals problems, works with anti-virus, backup and patch management software, rotates in replacement hardware, runs tasks on servers including automating jobs, monitoring and reporting on network performance to management and Board, and performs project management for IT specific projects.

 

ESSENTIAL JOB FUNCTIONS:

1. Staff training and support, specifically including Systems Administrators
2. Software installation, maintenance and upgrades
3. Hardware installation, maintenance and upgrades
4. Research and troubleshooting of issues
5. Routine network administration and maintenance
6. Network documentation
7. Maintains security of systems
8. Maintain member confidentiality.

9. Performs all responsibilities in an extremely professional manner, setting the highest possible image for AFCU.

1. Problem solving
2. Core transaction system administration
3. Automation system setup / administration
4. Server administration
5. SAN administration
6. Database administration
7. System Security
8. Virtualization implementation and administration
9. Desktop administration
10. Software updates
11. AIX/Linux administration
12. Windows administration
13. Remote access administration
14. Exchange email administration
15. Backup systems administration
16. Server application administration
17. Citrix Administration

 

NON-ESSENTIAL JOB FUNCTIONS:

1. Attend meetings and training sessions as required.
2. Project management
3. Project implementation
4. Idea generation
5. Other duties as may be assigned by the VP-IT.

 

 

QUALIFICATIONS REQUIRED:

1. High school diploma or equivalent plus five or more years IT experience with servers, PC hardware, local/wide area networks, and peripheral equipment.

1. Demonstrated experience with OS’s and other  including  Windows, Linux and AIX.
2. Ability to train staff on Windows OS and Office software.
3. Experience in hardware and software upgrades.
4. Ability to document processes and procedures to comply with regulations.
5. Understanding of Microsoft Exchange for support and training purposes.

 

QUALIFICATIONS  PREFERRED:

1. Understanding of Symantec Backup Exec.
2. Three years or more experience with IBM  servers.
3. Knowledge of Business Continuity Planning from the I.T. perspective.
4. Ability to train staff on Windows applications.

5. Knowledge of core software and ancillary products.
6. Working knowledge of AFCU policies, procedures, and service philosophy.
7. Working knowledge of AFCU system and Microsoft networks.

1. Microsoft Certified System Engineer or other industry certification.

 

WORK ENVIRONMENT:

Job requires physical effort and creates moderate to heavy stress during certain periods.  Job does not have specific volume and pace of work standards except that the job includes specific deadlines.  Job requires extensive contact with managers, employees, outside companies and vendors on a continual basis.  This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.

 

Submit resume with salary requirements to:

 

AmeriChoice Federal Credit Union

2175 Bumble Bee Hollow Road

Mechanicsburg, PA  17055

Attn:  Human Resources

 

FAX:  717-697-3713

Email:  humanresources@americhoice.org

 

 

 

EOE

Programmer/Analyst

Growing $175 million federal credit union is looking for a professional, courteous decision maker with experience or training in designing, writing and modifying programs and reports and providing support for computer operations automation tasks.

The Programmer supports the staff of AmeriChoice with new and modified programs and reports and provides support for automation of computer operations tasks.

 

Basic Responsibilities:

Perform programming in the Symitar PowerOn language

Provide staff support and training on the Easy Writer application and on SymForm PDF application

Assist staff in writing up specifications for reports and programming requests

Prioritize and implement programs and reports for staff

Formulate and implement procedures to standardize the programming of requests

Create testing environments as needed to properly test programs and reports prior to implementation

Create and maintain computer operations procedures using automation software

Maintain appropriate documentation

Maintain security of systems

 

Skills required:

Proficiency in programming in at least two languages.

Knowledge and/or experience with AIX, Windows OS’s

Ability to learn and understand the PowerOn programming language, the Easy Writer application and Adobe Acrobat

Ability to document processes and procedures to comply with requirements

 

Skills useful:

Programming knowledge in HTML, Java, JavaScript and C++

Knowledge of Adobe Acrobat (PDF forms and documents)

Knowledge and/or experience with IBM pSeries system

 

Typical Daily Tasks:

Receive staff requests for reports and programs, identify purpose and requirements for programs and reports, do programming as required to complete requests, add new tasks to Operations automation software to automate procedures as much as possible. Customize existing programs and reports to support staff. Interact with third party vendors to ensure smooth processing of requests from staff. Perform some manual processes that cannot be automated.

 

 

Excellent work environment and benefits, including medical, dental, vision and 401K.

 

Submit resume with salary requirements to:

 

Human Resources

AmeriChoice Federal Credit Union

2175 Bumble Bee Hollow Road

Mechanicsburg, PA  17055

 

humanresources@americhoice.org

 

FAX:  717-697-3713

EOE

MEMBER SERVICE REPRESENTATIVE

 

JOB SUMMARY:

Under general supervision, provides a variety of service functions directly to the members to include accurately processing deposits, transfers, withdrawals, loan payments, certified drafts, money orders, etc.  Assists members in setting up new accounts and in making changes to existing accounts.  Operates computer terminal to obtain information regarding member’s accounts.  Responsible for balancing each day’s transactions and verifying cash totals.   Follows security procedures to ensure the credit union’s assets are protected.  Proactively markets the credit union’s products and services in order to improve the financial well being of our members.

 

ESSENTIAL JOB FUNCTIONS:

1. Accurate and timely balancing of cash and daily transactions.
2. Professional, efficient and courteous service to members in person or by phone.
3. Have the ability to cross-sell and refer various products and services to our members.
4. Receive members, in person or by phone, determine nature of business, handle request(s), or refer to appropriate department.
5. Provide routine information, in person or by phone, concerning credit union services or policy.
6. Process member transactions accurately and in a timely manner.
7. Accurately process and disburse cash or check withdrawals in person, by phone or by mail.
8. Receive, and process loan payments in person or by mail; post to proper accounts.
9. Prepare and disburse money orders, official checks and certified checks. Maintain inventory, daily settlement and monthly audit.
10. Prepare cash and coin for cash delivery.
11. Prepare new accounts, change of addresses, and minor maintenance to existing member’s accounts and close accounts.
12. Process Visa credit card payments and Visa cash advances by mail or phone.
13. Prepare stop payments.
14. Have a thorough knowledge and understanding of the credit union’s products and services.
15. Process and settle the ATM machine. Keep customer area of ATM clean.
16. Process transactions and settle the Shared Service Center.
17. Order checks through the credit union’s check printer vendor.
18. Balance to the terminal teller closing report and account for assigned cash and transactions on a daily basis.
19. Audit teller drawer quarterly and vault monthly.
20. File currency transaction reports and suspicious activity reports as needed.
21. Performs in a professional manner setting the highest possible standard for the Credit Union.
22. Maintain Credit Union procedures/policies and member confidentiality.

 

NON-ESSENTIAL JOB FUNCTIONS:

1. Attend meetings and training sessions as required.
2. Perform other duties and responsibilities as required or assigned.

 

QUALIFICATION REQUIRED:

High School diploma or equivalent.  Working knowledge of computer software programs. Pleasant personality and ability to cross sell credit union products and services.

 

QUALIFICATIONS PREFERRED:

Previous experience as a teller. Up to one year cash handling experience and customer service experience.

 

KNOWLEDGE, SKILLS AND ABILITIES:

–           Ability to read and write.

–           Ability to count and work with numbers and details effectively.

–           Ability to effectively and efficiently communicate orally, in writing, and by phone.

–           Ability to effectively work with members (friendliness, tact and diplomacy).

–           Ability to work effectively with people.

–           Ability to learn, apply and communicate knowledge of teller department policies and procedures.

–           Ability to learn, apply knowledge and communicate credit union products and services.

–           Ability to discern currency and coin.

–           Ability to input and retrieve data from computer.

–           Ability to use a calculator.

–           Ability to use and learn office machines (i.e., copier, fax, terminals).

–           Ability to multi-task and prioritize work flow

 

WORK ENVIRONMENT:

Job requires little physical effort and is basically a desk assignment.  Work creates moderate to heavy stress during certain periods.  Job does not have specific volume and pace of work standards except that the job includes specific deadlines.  Job requires extensive contact with managers, employees, and members on a continual basis.  This work requires the following physical activities: sitting, standing, walking, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.

 

Submit resume along with salary requirements to:

 

Human Resources

AmeriChoice Federal Credit Union

2175 Bumble Bee Hollow Road

Mechanicsburg, PA  17055

 

humanresources@americhoice.org

 

FAX:  717-697-3713

 

 

EOE