Accessing Branch Services
For the safety and protection of our members and employees, AmeriChoice branches will continue to be open via Drive Thru and by appointment only in the lobbies until further notice. Per the CDC and Pennsylvania Department of Health guidelines, a mask is required to enter the branch. One can be provided if you don’t have one. For security purposes, we may ask you to temporarily remove your mask in order to identify you.
If you are experiencing COVID-19 symptoms (including fever, chills or cough), are under a physician’s advice to self quarantine, or are maintaining close contact with COVID-19 patients, we ask that you delay in branch appointments at this time until symptom free for 72 hours, or are cleared by a physician to return to activities of daily life. Members may utilize online and mobile banking for many transactions, or call 800-240-4364 for assistance.
As we continue to monitor the COVID-19 situation and evaluate additional measures going forward, we will keep members updated. We thank you for your trust and cooperation.
People Over Profit
At AmeriChoice, we have always stood strongly by the philosophy of people over profit. The COVID-19 situation has weighed heavily on our members and the communities we serve, and it is important to us to be there to help in every way that we can. The leadership team of AmeriChoice would like to share with you how we are navigating the situation and provide a hub where members can review any updates we may share regarding how we are managing the COVID-19 impact.
Check back here if you have any questions on our current activities and response.
The Safety of Our Employees and Members is of the Utmost Importance to Us
In order to protect our employees and members, we have taken steps to help reduce the potential spread of COVID-19. Branch drive thrus are open and available during normal business hours, and branch lobbies are open by appointment only until further notice. We will assess the situation as it progresses and share information on any extension to this timeframe.
Our branch teams are diligent in frequent hand washing and sanitizing, and are wearing gloves while handling money as a protective measure. We have also partnered with our branch cleaning vendor to do additional full sanitization of all offices, desks and surfaces in each building.
You Have 24/7 Account Access
We want to assure you during this time and always that your accounts at AmeriChoice are safe. Your funds are Federally Insured by NCUA up to $250,000 per person, and now more than ever, digital forms of payment are a preferred option for many retailers over cash. We encourage members to take advantage of our many ways to bank from home. Using our online banking tool, members can check account balances and review transactions as well as pay bills and transfer funds between internal and external accounts. On our mobile app, members can deposit checks and have access to all tools that are on our online banking system, including our ATM finder, which shares over 35,000 ATMs nationwide where they can access cash surcharge free. Our telephone audio response system is another option available for those who need to check balances, review account activity, transfer funds, and more.
We Are Here To Help
For our members who have loans with us, we are here to help if the COVID-19 situation has impacted their ability to make on time payments. We encourage everyone to reach out to our lending team at 717-697-3474 for assistance to find the best possible solution for each individual. Members can also access our Skip-A-Pay applications through online and mobile banking, where we are temporarily waiving the fee in situations where members have been financially impacted by COVID-19.
If you find yourself in a situation where you need access to funds and do not currently have a loan with AmeriChoice, our lending team is here to help. Members can apply for new loans online as well as on our online and mobile banking systems, with options available for electronically signing for certain loan types.
We also caution members to be aware of those who are attempting to use the current situation to benefit themselves. Scammers are actively utilizing multiple methods of phishing to take advantage of others. We have and will continue to share information with the public on known scams, but encourage members to monitor the FTC.gov page dedicated to COVID-19 scams regularly.
AmeriChoice is here for our members and the communities we serve now more than ever. For 50 years, we have worked hard to provide the solutions our members need for financial success. Together, we will get through this unprecedented situation. We are here for you, today, tomorrow, and always.